Return Policy

1. Custom & Personalized Products

Because custom and personalized products are made specifically for your team, organization, or order, they are generally final sale and are not eligible for return or exchange due to a change of mind, incorrect size selection, or other customer-requested details that were produced as approved.

This includes custom apparel, team uniforms, helmet decals, personalized products, custom artwork, and other products made specifically to your specifications.

2. Approved Artwork and Order Details

Customers are responsible for reviewing artwork, proofs, names, numbers, spelling, colors, placement, quantities, sizes, and other order details before providing final approval.

Products produced according to an approved proof or approved order information are not considered defective because of an error or detail that was visible and approved before production.

3. Defective or Incorrect Custom Orders

If an item is defective, damaged, or produced differently from the approved order due to an error by Elk City Sportswear or one of our production partners, please contact us as soon as possible after receiving the order.

We will review the issue and, when appropriate, work with you on a replacement, correction, repair, or other reasonable resolution.

4. Premade Shop Items

Non-custom, non-personalized products purchased through the Elk City Sportswear shop may be eligible for return or exchange if they are unused, unworn, unwashed, and in their original condition.

Unless otherwise stated on the product page, eligible premade items must be returned within 30 days of delivery. Customers should contact us before sending a return so that return instructions can be provided.

5. Non-Returnable Shop Items

Personalized, customized, made-to-order, final-sale, or clearance products are not eligible for return unless they arrive defective, damaged, or incorrect.

6. Sizing

Customers are responsible for selecting the appropriate sizes when placing an order. Size charts and product information should be reviewed before ordering when available.

Custom or personalized items generally cannot be returned or remade solely because an incorrect size was selected by the customer.

7. Shipping and Return Costs

For eligible premade-item returns that are not the result of an Elk City Sportswear error or product defect, the customer may be responsible for return shipping costs.

If we confirm that an order was defective, damaged, or incorrect due to our error, we will work with the customer on an appropriate resolution and any applicable shipping arrangements.

8. Refunds

Approved refunds will generally be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Original shipping or delivery charges may not be refundable unless the return results from an error by Elk City Sportswear.

9. Report an Order Issue

If you believe your order is defective, damaged, or incorrect, please contact us with your order information and a description of the issue. Photos may be requested so that we can evaluate the problem and determine the appropriate resolution.

10. Contact Us

To request a return, exchange, or review of an order issue, contact Elk City Sportswear at ethan@elkcitysportswear.com or 304-552-4699.